List of Notify calls
If you are a Notify administrator, you can view a list of calls and the status of a call made to or from Notify. The call records help in reporting and analytics.
Notify list
To view a list of calls, navigate to Notify > Calls.
Call records are generated automatically when a user calls a Notify number or when a user makes an outbound call through Notify. You cannot create call records manually.
Note: Although you can delete a call record, doing so may result in cascade deletion of related records.
For Notify calls where the source is specified, such as a task number, the source is added to the Notify Calls [notify_call] table in the Source column. For Notify conference calls where the source is specified, the source is added to the records for each of the calls in the conference.
| Call status | Description |
|---|---|
| initiated | The number has just been dialed |
| ringing | The call is currently ringing. |
| in_progress | The call was answered and is currently in progress. |
| no_answer | The call was not answered. |
| completed | The call was answered and has ended normally. |
| busy | The caller received a busy signal. |
| failed | The call could not be completed as dialed, most likely because the phone number was non-existent. |
| invalid | The call could not be connected since input is invalid. |
| unknown | The driver does not support the status |
Parent Topic:Using Notify for making conference calls