Mute or unmute all participants

As a communications manager or a conference call host, mute/unmute all the conference participants from the workbench.

Before you begin

Role required: notify_view, notify_admin, major_incident_manager, or communications_manager

Before starting this procedure, ensure there is an active conference call with one or more participants.

Procedure

1. Navigate to All > Major Incident Management in the application filters.

2. Select the incident that you are trying to resolve.

3. On the incident, click View Workbench

4. In the Conferences tab, select a conference

Parent Topic:Using Notify for making conference calls