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Using Notify for making conference calls › Using Notify › Notify › Manage service capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Mute or remove a conference call participant

As a communications manager, you can mute or kick conference call participants.

Before you begin

Role required: notify_view, notify_admin, major_incident_manager, or communication_manager

Before starting this procedure, ensure there is an active conference call with one or more participants.

Note: Any participant with the host flag set to active, can mute or kick a participant from a conference call.

Procedure

  1. Navigate to All > Notify > Conference Calls.

  2. Select a conference call.

  3. In the Notify Conference Call Participants related list, select a participant.

  4. Click Mute or Kick.

    Note: You can unmute a muted participant. A kicked participant may rejoin the conference call by calling in again.

Parent Topic:Using Notify for making conference calls