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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Record workflow activity

The Record workflow activity records audio from a user on a Notify call.

Note: The Record workflow activity records Notify call but not the Notify conference call. To record the Notify conference call, you can set the Record activity variable on the Join Conference Call workflow activity.

Input Variables

Input variables determine the initial behavior of the activity.

VariableDescription
Max duration (in seconds)Enter the maximum duration, in seconds, allowed for a recording.
Timeout (in seconds)Enter the amount of time to wait before ending a recording automatically when the caller is silent.
Finish KeySpecify the key a caller can press on their phone to end the recording.

Scratchpad Entries

The activity uses the workflow scratchpad to store persistent values.

The record activity adds the recording variable to the workflow scratchpad. This variable stores metadata about the recording, such as URl, ID, and duration. You can access the following values from this variable.

ValueDescription
recording.recordingDurationThe duration of the recording, in seconds.
recording.from_numberThe caller's phone number, including country code.
recording.notify_numberThe Notify phone number used to respond to the call, including country code.
recording.recordingIDThe ID used by the telephony provider to identify the recording.
recording.recordingURLThe URL from the telephony provider to access the recording.

Parent Topic:Notify workflow activities