Notify reference › Notify › Manage service capabilities › Extend ServiceNow AI Platform capabilities

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Public URLs

On-premise customers should ensure that the URLs are accessible from the Internet for the Notify-Twilio driver to work correctly.

The Notify-Twilio drivers (both new and old) require that specific URLs on the instance be accessible from the Internet by the Twilio server without authentication. If the instance is within a private network, you need to either port forward or set up a reverse proxy.

For the Notify-Twilio driver, the URLs are:

/NotifyTwilioCallProcessor.do
/NotifyTwilioCallStatusProcessor.do
/NotifyTwilioSMSProcessor.do
/NotifyTwilioDialStatusProcessor.do
/NotifyTwilioEventProcessor.do
/NotifyTwilioDialProcessor.do
/NotifyTwilioRecordingProcessor.do

For the Notify-Twilio Direct driver, the URLs are:

/api/sn_twilio_direct/twilio_callbacks/process/twiml/{callback_name}
/api/sn_twilio_direct/twilio_callbacks/process/xml/{callback_name}

Note: The glide.notify.endpoint property needs to be set to an Internet visible name because the instance name inside a private network can be different from the Internet domain.

Parent Topic:Notify reference