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Configure Notify Cisco Webex Connector › Configuring Notify › Notify › Manage service capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a Cisco Webex app

Create an app in Cisco portal to make outbound calls from an incident using Webex.

Before you begin

Role required: Cisco admin

Procedure

  1. Log in to Cisco admin portal.

  2. Navigate to Start Building Apps > Start Building Apps > Create a New App > Create an Integration.

  3. On the form, fill the details for the integration app.

    1. Will this integration use a mobile SDK: Select No.

    2. Integration name: Option to provide the name for the Notify with Cisco Webex app.

    3. Icon: Option to choose an icon for the app.

      Select upload to select an icon for the Cisco Webex app.

    4. Description: A brief description of the app.

    5. Redirect URI(s): URL of your ServiceNow instance.

      The URL should be of the format: "http://<instance_url>/oauth_redirect.do" where <instance_url> is your instance URL.

    6. Scopes: Option to select the scopes that are required for conference calls.

      Select meeting:admin_participants_read, meeting:admin_schedule_read, meeting:admin_schedule_write, and spark:all.

    7. Select Add Integration.

      The app is successfully created. Save the Client ID and Client Secret by clicking on the Copy button in a notepad.

      You must update the Client ID and Client Secret values in your ServiceNow instance.

Parent Topic:Configure Notify Cisco Webex Connector