MID Server reference › MID Server › Manage instance data sources › Extend ServiceNow AI Platform capabilities

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

MID Server dashboard

The MID Server dashboard is a central place for MID Server users to monitor ongoing operations. The dashboard consists of reports and gauges that display information from the MID Server Status table.

![Links to each of the MID Server sections](../image/MIDRefIconBar.png)

The MID Server Dashboard is available from the MID Server > Dashboard module.

After upgrading to Discovery Admin Workspace version 1.3.1 (August 2024 Store), you can navigate to Workspaces > Discovery Admin Workspace > Insights and use the enhanced dashboard.

Note: To access the MID Server Dashboard, the user must have the mid_server or admin role. The Discovery Admin Workspace requires the discovery_admin role. Group-based access follows standard ServiceNow role inheritance; ensure users in the group have the appropriate role assigned. For role setup, see Create the MID Server user and grant the role

MID Server Overview tab

The Overview tab provides graphs showing the status of MID Servers, including any validation issues or pending upgrades and jobs. The tab also displays which MID Servers by capability.

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MID Server overview tab.

MID Server Performance tab

The Performance tab displays information relating to the MID Server CPU and memory usage, including the life-cycle event history.

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Performance tab layout.

MID Server Custom performance tab

The Custom performance tab enables users to set custom MID Server selection criteria to show particular MID Servers in a select time frame.

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Custom performance tab.

MID Server status gauge

The MID Server Status gauge on the dashboard displays basic information about each MID Server. This information comes from the MID Server Status [ecc_agent_status] table.

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The MID Server Dashboard gauge

If the version is not compatible, the MID Server status is not changed to Down in the MID Server dashboard. So it might still appear to be processing commands when it actually is not doing so. You must check the MID Server Version on the dashboard.

See KB0535181 for additional MID Server troubleshooting information.

The icons in the Version column indicates the following:

Red: Incompatible. The MID Server and instance do not belong to the same release. You must upgrade the MID Server and verify that it is not pinned to an older version with the mid.version.override property. The MID Server will not be upgraded until the parameter is cleared.
Yellow: Compatible, but an upgrade is recommended. This indicates that the MID Server version belongs to the same family as the instance, but not the same version.
Green: Compatible. No upgrade necessary.
Gray: Incompatible. The instance cannot detect the version.

Column	Description
Name	The name of the MID Server.
Host name	The name of the system that hosts the MID Server.
Status	The status of the MID Server.
Validated	Whether or not the MID Server was validated.
Max memory used %	The highest percent usage of memory on the system that hosts the MID Server, in the configured sampling interval. The default interval is 30 minutes, but this value is user configurable. See MID Server resource threshold alerts for details.
Mean CPU used %	The average percent usage of CPU on the system that hosts the MID Server, in the configured sampling interval. The default interval is 30 minutes, but this value is user configurable. See MID Server resource threshold alerts for details.
Pending jobs	Number of pending ECC queue jobs for that MID Server.
Processing jobs	Number of processing ECC queue jobs for that MID Server.
Version	The version of the MID Server. An icon indicates the validity of the MID Server:- Red: Incompatible. The MID Server and instance do not belong to the same release. You must upgrade the MID Server and verify that it is not pinned to an older version with the mid.version.override property. The MID Server will not be upgraded until the parameter is cleared. - Yellow: Compatible, but an upgrade is recommended. This indicates that the MID Server version belongs to the same family as the instance, but not the same version. - Green: Compatible. No upgrade necessary. - Gray: Incompatible. The instance cannot detect the version.
User	The login name of the user. An icon indicates the validity of the user:- Red: Incompatible. The user does not have themid_server role or the user does not match the value in the mid.instance.username parameter (in the `config.xml` configuration file). Reconfigure the MID Server user and verify that it works. - Green: Compatible. The user has the mid_server role and matches the user in the configuration file. Note: The user can also have any of the SOAP roles that the mid_server role inherits.