Requesting the MetricBase product
The MetricBase plugin [com.snc.clotho] requires a separate subscription and must be activated by ServiceNow personnel. Be sure to also request the MetricBase Demo plugin [com.snc.clotho.demo], which includes sample tables, metrics, triggers, and data.
To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated on your organization's production and subproduction instances, generally within a few days.
When ServiceNow personnel install the MetricBase Demo plugin, they also connect your instance to the server that contains the MetricBase database. A MetricBase database can connect with only one other instance. For example, a clone of the original instance can't talk to the same database as the original instance.
Parent Topic:Configuring MetricBase
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