Record feeds
A record feed is a Live Feed group that is associated with a record, such as an incident or change.
Record feeds allow users to work on tasks and other records through the Live Feed interface. Users can post messages in Live Feed that are automatically maintained as comments or work notes on the record if the record has these journal fields.
You can use record feeds to do the following:
- Improve communication between users working on the same record.
- Improve visibility into progress for end users.
- Provide a single place to see updates on multiple records.
Save feed history in the record so that knowledge is not lost in an email chain.
Activate the Live Feed Document plugin
The Live Feed Document plugin is active by default.- Configure record feeds
Configure a table to support record feeds. You can add the Show Live Feed button in the form header and add the UI actions Follow on Live Feed and Show Live Feed as List and Form. - Disable a record feed
You can disable Live Feed functionality from the form of any table. - Configure security
Record feeds honor the access control rules (ACLs) for the associated record.
Parent Topic:Administering Live Feed
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