View a knowledge article in Agent Workspace

View a knowledge article in Agent Workspace, including the article number, short description, and article content.

Before you begin

You must have read access to the knowledge article.

Role required: agent_workspace_user

Procedure

1. Navigate to All > Agent Workspace > Agent Workspace Home.

2. View knowledge articles authored by you or by other people.

   • View all articles by navigating to Lists > Knowledge > All Articles.
   • View articles authored by you by navigating to either Lists > Knowledge > My Articles - Published or Lists > Knowledge > My Articles - Unpublished.
   • Click the link to the knowledge article that you want to view.

3. View the knowledge article in another language by selecting a language in the Language list.

   Note: The Language list is populated based on the available translated versions of the article.

4. Copy the link to the knowledge article to your clipboard by clicking the more actions icon and then clicking Copy link.

5. Download the article as a Microsoft Word document to your computer by selecting the more actions icon and then selecting Download as Word.

   Note: This option appears only when the article was originally created using Microsoft Word and the administrator has enabled the sn_km_word.glide.knowman.enable_document_download property.

6. View another version of the knowledge article by selecting the version of the knowledge article in the Version list.

   Note: The Version list appears only when the article versioning feature is enabled.

Result

The selected version of the article opens in a knowledge article view page displayed in another tab within Agent Workspace. The tab name includes the knowledge article number and its version number.

Related topics

Viewing knowledge article details in Agent Workspace

Managing access to knowledge bases and knowledge articles

Provide feedback for a knowledge article in Agent Workspace

Edit a knowledge article in Agent Workspace