Unsubscribe from a knowledge base
Unsubscribe from a knowledge base.
Before you begin
Role required: knowledge
About this task
Users can unsubscribe from a knowledge base from either the Knowledge Management v3 user interface or the Knowledge Management Service Portal.
Note: If you subscribe to an article and then subscribe to the knowledge base, unsubscribing from the knowledge base also unsubscribes you from the article.
Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see Knowledge Management Service Portal homepage features.
Procedure
Navigate to All > Knowledge > Homepage.
Point to and click the Subscribed link on the knowledge base tile, which toggles to Unsubscribe.
After unsubscribing you from the knowledge base, the link toggles to Subscribe.
Parent Topic:Use knowledge subscriptions