Provide feedback for a knowledge article in the Now Mobile Information applet
You can contribute to feedback on knowledge articles by rating an article, marking an article as helpful or not helpful, and posting and replying to comments for an article in the Now Mobile Information applet.
Before you begin
You can specify user criteria for an article to control which users can read the article. If no user criteria is defined for an article, all users can read the article.
Role required: none
Procedure
On the Now Mobile app, tap Information.
Select the desired article.
Contribute to the article feedback by rating it, marking it as helpful or not helpful, or leaving a comment.
| Action | Description |
|---|---|
| Rate the article | Tap the star icons displayed on the article to indicate its effectiveness on a scale of 1 to 5.For ratings between 1 to 3 stars, a feedback task is automatically created for the article and assigned to the author or ownership group, as configured. |
| Mark an article as helpful or unhelpful | Tap the helpful icon or the not helpful icon. |
| Enter your comment | Enter a comment in the Type your comment here box and tap Submit. |
| View all comments and replies posted for the article | Scroll down to the Comments section. |
| Like a comment on the article | Underneath a comment, tap the like icon |
| Reply to a comment on the article | Underneath a comment, tap the reply icon , enter your comment in the text box that appears, and then tap Submit. |
| Delete any previous comments or replies you posted earlier | Go to a comment or reply, and then tap the delete icon . If a message appears, tap OK. Only users who have posted the comment, knowledge administrators, and knowledge owners can delete a comment. |
| View an attachment to a comment | View files, if available, attached to a comment. To view a file, tap the file name. If a comment contains more than two attachments, tap the number of attachments indicator and then tap the file name. |
Parent Topic:Using Now Mobile for Knowledge Management
Related topics
View an article in the Now Mobile Information applet
Control access at the knowledge article level through user criteria