Add a property to enable creating knowledge article from incidents

Add a property, which is required to allow users to create a knowledge article from an incident.

Before you begin

Role required: admin

Procedure

1. In the Filter navigator, enter sys_properties.list.

2. Click New.

3. Fill in the following fields.

   Field	Description
   Name	enable_kcs_incident
   Description	Enable Knowledge Centered Services (KCS) for Incident Management.
   Type	true|false
   Value	true

4. Click Submit.

Parent Topic:Knowledge article creation from an incident