Knowledge Management Service Portal homepage features
The Knowledge Management Service Portal homepage displays knowledge articles organized by knowledge base and category, as well as featured content and popular articles. Learn how to navigate the homepage to search for and find useful and relevant information quickly.
To use the Knowledge Management Service Portal, the Knowledge Management — Service Portal plugin (com.snc.knowledge_serviceportal) must be activated.
Note: It’s active by default for customers on the Madrid and later releases. Existing or upgrade customers must activate the plugin and enable the glide.knowman.serviceportal.enable_redirect property.
To see the Knowledge Management Service Portal homepage, add /kb to the end of the URL for your instance. You can change the default navigation by configuring the system property sn_km_portal.glide.knowman.serviceportal.portal_url.
Your organization can customize the homepage, so it may look different to the following image. You must be logged in to view the knowledge homepage.
| UI component | Description |
|---|---|
| Knowledge profile menu | Click your profile photo to either view your knowledge profile or logout. |
| Search | Enter a search term to search knowledge bases. |
| Counters | Displays the number of available knowledge bases and the total number of knowledge articles. |
| Ask a question | This action is available to logged-in users with the knowledge role. Click Ask a Question, which opens a question page. Fill in the Question and Question details fields, and click Post question to post the question. |
| Overflow icon | Click the Overflow icon and select Create Article to create a knowledge article. |
| Browse knowledge bases | Click a knowledge base to view knowledge articles and questions stored in it. View counters of how many articles and questions are stored in the knowledge base. Click Show All to view up to eight available knowledge bases. |
| Subscribe | Click Subscribe to subscribe to that knowledge base. Unsubscribe by clicking Unsubscribe. |
| Featured | Lists any knowledge articles that were pinned. For more information, see Add a knowledge article to featured content. |
| Most Useful | Lists the top five articles that were marked as helpful. |
| Most Viewed | Lists the top five articles with the most views. |
Note: The Knowledge Management Service Portal homepage is mobile responsive.
Parent Topic:Using Knowledge Management