Knowledge article states
Knowledge article versions can be in one of several states as it progresses through the creation cycle.
Note: You need to activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) and set the glide.knowman.versioning.enabled system property to true. For more information, Activate the Knowledge Management Advanced plugin and Article versioning properties.
| State | Description |
|---|---|
| Draft | The article is in the process of being created.Note: A versioned knowledge article in the Draft state can be modified only by the author or reviser with the contribute access to the knowledge base, owner of a knowledge base, users with the admin and knowledge_admin role, and ownership group members, if ownership group is added to the article. |
| Review | The draft version of the article is sent to reviewers to approve or reject. |
| Scheduled for publish | The draft version of a knowledge article is scheduled for publishing on a future date. |
| Published | The article is approved and published. When the state of an article changes to Published, the state of any previous published versions of that article changes to Outdated.Note: After a knowledge article with an ownership group is approved, only the owner of a knowledge base and ownership group members have contribute access to the article. |
| Pending retirement | The published article is selected for retirement, pending approval. |
| Retired | The published article is retired. Retired knowledge articles cannot be searched for by external users or customers. To reuse a retired article, create a new article with the same content, which is published once approved. |
| Outdated | One of the following occurs:- A more recent version of the article is published. - An article reaches and moves past its valid to date. End users can read published articles as well as the outdated versions. |
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