Knowledge article URL parameters

You can add parameters to an article URL to view the latest version and an existing translation.

Knowledge article URL structure

The knowledge article URL appears in the following structures:

• Accessed from Service Portal: https://<instance-name>.service-now.com/kb?id=kb_article_view&sysparm_article=<article number>&sysparm_language=<language code>

  For example, the URL https://yourbusiness.service-now.com/kb?id=kb_article_view&sysparm_article=KB0010053&sysparm_language=EN returns the article with the most recent version in the selected language, if the translation for the selected language exists.

  Note: If you open an article with sysparm_article and sys_kb_id parameters that belong to different articles, the article loads based on a sysparm_article.

• Accessed from Knowledge Base View (kb_view) UI page: kb_view.do?sysparm_article=<article number>&sysparm_language=<language code>’

  For example, the URL https://yourbusiness.service-now.com/kb_view.do?sysparm_article=KB0010044&sysparm_language=enreturns the article with the most recent version in the selected language, if the translation for the selected language exists.

Note: The listed parameters can include the sys_id in the url parameter.

Parameters

The following parameters are available for knowledge article URLs.

Parent Topic:Knowledge Management Service Portal article view page features