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Using knowledge blocks › Using Knowledge Management › Knowledge Management › Manage content capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Integrating a custom search or knowledge article viewer with knowledge blocks

If you are using a custom search or knowledge article viewer with your application, you can integrate that custom search or viewer with the appropriate knowledge or knowledge blocks API.

Note: Integration is only necessary if you are using a custom search or knowledge article viewer.

  • KBPortalServiceImpl - Global
    The KBPortalServiceImpl API is included with Knowledge Management V3 [com.snc.knowledge3] as a script include. It provides methods to use with knowledge, such as integration with a custom search.
  • KBBlock - Global
    The KBBlock API is included with knowledge blocks [com.snc.knowledge_blocks] as a script include. It provides methods to use with the knowledge blocks feature, such as integration with a custom knowledge article viewer.

Parent Topic:Using knowledge blocks