View the source of a knowledge article search
Analyze knowledge searches by finding the source used for searching a knowledge article.
Before you begin
Role required: knowledge_admin, knowledge_manager
Procedure
Navigate to All > Knowledge > Administration > Search Log.
View the following data for a search record in the corresponding column of the Search log.
| Column | Search record data |
|---|---|
| Source Doc | Source record in the source table.For example, Problem: *problem\_number*, Case: *case\_number*, Incident: *incident\_number*, Service Portal: *Customer Support* |
| Source Table | Label and name of the source table.For example, Knowledge \[kb\_knowledge\], Service Portal \[sp\_portal\], Case \[sn\_customerservice\_case\], Incident \[incident\], Problem \[problem\], KCS Article \[kb\_template\_kcs\_article\] |
| Source Type | Application where the knowledge article search was performed.The Source Type column is set to one of the following values:
|
| Source URL | URL of the searched text query. |
Parent Topic:View knowledge logs
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