Enable downloading of the source Microsoft Word document for a knowledge article

Set the sn_km_word.glide.knowman.enable_document_download property to enable users to download the source Microsoft Word document of a knowledge article from the knowledge article view page in a portal or workspace.

Before you begin

Role required: admin

About this task

When a knowledge article is created using Microsoft Word, users accessing the knowledge article view page in a portal or workspace can download the source Microsoft Word document when the sn_km_word.glide.knowman.enable_document_download property is set to true.

Note: After you enable the sn_km_word.glide.knowman.enable_document_download property, the Microsoft Word source document of a knowledge article also might appear in search results as an attachment to the article. Therefore, enabling this property might affect the search relevancy of a knowledge article.

Procedure

1. Navigate to All>System Properties>All Properties .

   Alternatively, in your instance, enter sys_properties.list in the filter navigator.

2. Search for the sn_km_word.glide.knowman.enable_document_download system property.

3. In the Value field, enter true.

4. Click Update.