Demand Insights for HR Cases dashboard
The Demand Insights for HR cases dashboard enables you as an HR agent to identify which HR cases have no or insufficient knowledge coverage. You can then create feedback tasks for knowledge gaps to deflect such HR cases.
Note: For Demand Insights for HR cases dashboard, activate the Human Resources Scoped App: Core plugin [com.sn_hr_core] and Predictive Intelligence for Knowledge Management plugin [com.snc.knowledge_ml].
End user and roles
| End user and goal | Required role |
|---|---|
| HR agent: Needs to identify which HR cases don't have good knowledge coverage. | sn_km_ml.knowledge_curation_user and sn_hr_core.admin |
Reports
| Title | Type | Description |
|---|---|---|
| Candidate Knowledge Gaps for HR cases | Pareto Chart | Candidate Knowledge Gaps for HR cases. |
Parent Topic:Analytics and Reporting Solutions for Knowledge Management