Configure the preview text setting for a standard article template

Configure the preview text setting to customize the default preview text for a standard article template.

Before you begin

Role required: admin

Procedure

1. Navigate to All > System Definition > Script Includes.

2. On the Script Includes page, in the Name field, enter ArticleTemplateUtilSNC.

3. Open the ArticleTemplateUtilSNC record.

4. On the ArticleTemplateUtilSNC page, copy the following code from the Script field.

   setPreviewTextForStandardArticle: function(){
                 return null;
          },
   

5. On the Script Includes page, in the Name field, enter ArticleTemplateUtil.

6. Open the ArticleTemplateUtil record.

7. On the ArticleTemplateUtil page, modify the code in the Script field by pasting the copied code as shown.

   var ArticleTemplateUtil = Class.create();
                    ArticleTemplateUtil.prototype = Object.extendsObject(ArticleTemplateUtilSNC,{
                    type: 'ArticleTemplateUtil',
               setPreviewTextForStandardArticle: function(){
                            return null;
                    },
                    });
   

8. In the Script field, remove null and enter a preview text.

9. Select Update.

Result

The modified preview text displayed on the standard article template selector.

Example

The following code is modified to show custom preview text. You can also include HTML tags to modify the appearance of preview text.

var ArticleTemplateUtil = Class.create();
                 ArticleTemplateUtil.prototype = Object.extendsObject(ArticleTemplateUtilSNC,{
                 type: 'ArticleTemplateUtil',
            setPreviewTextForStandardArticle: function(){
                         return 'Demo for standard article';
                 },
                 });

Parent Topic:Configure knowledge article templates