Configuring Knowledge Management › Knowledge Management › Manage content capabilities › Extend ServiceNow AI Platform capabilities

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure knowledge subscriptions

Configure knowledge subscriptions by activating the Knowledge Management Advanced plugin and setting the subscription properties.

Before you begin

Ensure that the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) is activated.

Note: The Knowledge Management Advanced plugin activates the Subscriptions and Activity Feed Framework plugin (com.snc.activity_subscriptions).

Role required: knowledge_admin or admin

Navigate to All > Knowledge > Administration > Properties.
In the KM Subscription Properties section, configure the following properties.

Property	Description
Enable subscribe feature for KM\[glide.knowman.enable\_km\_subscription\]	Enables or disables the Knowledge Management knowledge subscriptions feature.
List of roles \(comma-separated\) who can have subscription feature\[glide.knowman.enable\_km\_subscription.roles\]	A comma-separated list of the roles that can use the knowledge subscriptions feature and subscribe to knowledge bases and articles.
List of workflow states \(comma-separated\) that can have subscription feature\[glide.knowman.enable\_km\_subscription.workflow\_state\]	A comma-separated list of the article states for which the knowledge subscription feature is available. The default states include Draft, Review, and Published.