Configuration tasks for knowledge demand insights

Review the following configurations tasks for knowledge demand insights.

• Configure Knowledge Demand Insights
  Configure the Knowledge Demand Insights feature to identify which topics are missing knowledge articles and creating actionable knowledge gaps for missing topics.
• Configure solution definitions to find gaps in a knowledge base
  The Knowledge Demand Insights feature finds knowledge gaps by comparing knowledge bases with existing tasks. To enable comparing knowledge bases with a task type, you must first configure similarity and clustering solution definitions.
• Configure the mapping of solution definitions with task tables
  Configure the combination of the task table and similarity and clustering solution definitions that are processed in a scheduled job for a task type. You can create another demand insights configuration or modify an existing configuration to define a scheduled job for demand insights.
• Set the frequency of knowledge gap analysis
  Set the frequency of the scheduled job for your task to automatically run knowledge gap analysis.
• Assign knowledge gap feedback tasks to content authors
  Create assignment rules to assign knowledge gap feedback tasks to authors or groups of content creators.
• Analyze knowledge gaps from a demand insights dashboard and create knowledge gap feedback tasks
  Use the demand insights dashboard for your tasks to analyze candidate knowledge gaps and create knowledge gap feedback tasks.

Parent Topic:Configuring Knowledge Management