Configure Self-Service Analytics
Configure the Self-Service Analytics framework so you can use the generated metrics in a dashboard.
Before you begin
Role required: admin
About this task
Complete the following tasks to use the metrics generated by the Self-Service Analytics framework in a dashboard of an application:
Procedure
Configure pattern element groups for Self-Service Analytics.
Set up the deflection configuration for Self-Service Analytics.
Activate Self-Service Analytics
Activate the Self-Service Analytics Core plugin (com.snc.self_service_analytics_core) if you have the admin role. This plugin activates related plugins if they are not already active.- Configure activity contexts for Self-Service Analytics
Define the type of activities you want to collect as Self-Service Analytics data for a user entity such as consumers and customer contacts. - Configure pattern elements for Self-Service Analytics
Configure a pattern element to specify a single activity type and how many times it occurs. Each pattern element is implemented as regular expressions. - Configure pattern element groups for Self-Service Analytics
Define a logical combination of two pattern elements, pattern element group, or both and how many times the combination occurs. Each pattern element group is implemented as regular expressions. - Configure activity patterns for Self-Service Analytics
Configure an activity pattern to combine the pattern element, pattern element group, or both for a user entity and link them to an outcome. - Set up the deflection configuration for Self-Service Analytics
Associate a period of time with an activity context that defines how long a system will wait for a case to be created to match a deflection pattern. - Configure scheduled jobs for Self-Service Analytics
Schedule when to run the deflection configuration to generate the activities that match an activity pattern within an activity window.
Parent Topic:Configuring Knowledge Management
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