Activate translation management

You can activate the Knowledge Management Advanced (com.snc.knowledge_advanced) and I18N:Knowledge Management Internationalization Plugin v2 (com.glideapp.knowledge.i18n2) plugins for translation management if you have the admin role.

Before you begin

Role required: admin

• Translation management requires the following plugins. Ensure that these plugins are activated before you install translation management.
  • Required ServiceNow plugins

    • Knowledge Management Advanced plugin [com.snc.knowledge_advanced]I18N:Knowledge Management Internationalization Plugin v2 [com.glideapp.knowledge.i18n2]

      The internationalization plugin for the languages you want to make available. The is automatically activated once any of the language plugins are activated.

Translation management also requires enabling the glide.knowman.translation.enable_translation_task property to add translation task options to the Translation Management submenu under Knowledge menu.

Procedure

1. Navigate to All > System Applications > All Available Applications > All.

2. Find the plugin using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install to start the installation process.

   Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

   You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

Parent Topic:Configure translation management