Activate Self-Service Analytics
Activate the Self-Service Analytics Core plugin (com.snc.self_service_analytics_core) if you have the admin role. This plugin activates related plugins if they are not already active.
Before you begin
Role required: admin
About this task
The Self-Service Analytics Core plugin provides the Self-Service Analytics framework for configuring deflection contexts and activity patterns to collect the case reduction (deflection) metrics. The metrics are used in the Self-Service Analytics dashboard.
The Self-Service Analytics Core plugin activates these related plugins if they are not already active.
| Plugin | Description |
|---|---|
| Subscriptions and Activity Feed Framework\[com.snc.activity\_subscriptions\] | Provides a generic set of artifacts to handle subscriptions for any defined subscribable object. Any entity can be defined as a subscribable object and a set of subscribers can subscribe to the objects. When a event occurs related to the subscribable object, activities can be tracked and subscribers can be notified. |
Note: The Self-Service Analytics Core plugin is also installed when you activate the Platform Analytics Solution for Self-Service Analytics for Customer Service. For more information, see Activate the Platform Analytics Solution for Self-Service Analytics for Customer Service.
Procedure
Navigate to All > System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.
You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.
Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.
Parent Topic:Configure Self-Service Analytics