Activate knowledge blocks
You can activate knowledge blocks [com.snc.knowledge_blocks] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
Before you begin
Role required: admin
About this task
Knowledge blocks activates these related plugins if they are not already active.
| Plugin | Description |
|---|---|
| Knowledge Management Advanced\[com.snc.knowledge\_advanced\] | Enables advanced features for Knowledge Management, such as article versioning. For a full list of features, see activate the Knowledge Management Advanced plugin.Note: Knowledge blocks can be used with or without the article versioning feature. To disable the feature, see Disable the article versioning feature. |
Procedure
Navigate to All > System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.
You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.
Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.
Parent Topic:Configuring Knowledge Management