Activate the External Content Integration plugin
The External Content Integration feature is activated with the Knowledge Management - External Content Integration plugin (com.snc.knowledge.external_integration).
Before you begin
Role required: admin
The Knowledge Management - External Content Integration plugin is not active by default.
The following plugins are automatically activated when the Knowledge Management - External Content Integration plugin is activated:
- Centralized Connection and Credentials plugin (com.snc.core.automation.connection_credential)
- Knowledge Management V3 plugin (com.snc.knowledge3)
- Knowledge Management Advanced Installer plugin (com.snc.knowledge_advanced.installer)
The Knowledge > Administration module displays the External Knowledge Sources and External Knowledge Jobs sub-modules when the Knowledge Management - External Content Integration plugin is activated.
Note:
Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see Knowledge Management Service Portal homepage features.
Procedure
Navigate to All > System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.
You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.
Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.
Parent Topic:Integration with external knowledge sources