KBBlock - Global

The KBBlock API is included with knowledge blocks [com.snc.knowledge_blocks] as a script include. It provides methods to use with the knowledge blocks feature, such as integration with a custom knowledge article viewer.

Parent Topic:Integrating a custom search or knowledge article viewer with knowledge blocks

KBBlock - KBBlock()

Instantiates a KBBlock object in a global application.

KBBlock - getArticleContent(GlideRecord knowledgeRecord)

Gets knowledge articles with relevant knowledge block content that a user has access to read.

If you have activated the knowledge blocks feature and are using a custom knowledge article viewer with your application, your viewer may not display articles that expand the relevant block content. To expand block content that a user has access to read, you must call the getArticleContent() method inside your custom viewer.

Integrating a custom knowledge article viewer with knowledge blocks

// This function returns the article text with expanded block content.
function getArticleText(kbSysId) {
  var knowledgeRecord = new GlideRecord('kb_knowledge');
  var kbText='';
  if(knowledgeRecord.get(kbSysId)) {
    if(new GlidePluginManager().isActive('com.snc.knowledge_blocks')) {
      kbText = new KBBlock();
      kbText.getArticleContent(knowledgeRecord);
    }
    else
      kbText = knowledgeRecord.getValue('text');
    }
  return kbText;
}

// This is an example of how to call the function defined above.
var kbText = getArticleText('01a1ca5b6710130038876c3b5685efd3');