Request an Instance Data Replication subscription
The Instance Data Replication (IDR) plugin requires a separate subscription and must be activated by ServiceNow personnel.
Before you begin
Role required: admin
About this task
Beginning with the New York release, IDR is supported. The IDR plugin ID is com.glide.idr. When purchasing an IDR subscription, ServiceNow, Inc. personnel also activate the following plugins that IDR depends upon:
- com.snc.db.data_replicate
- com.glide.transform
- com.glide.kmf
IDR runs in ServiceNow data centers only, which means there is no support for using IDR with on-premise instances.
To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated on your organization's production and subproduction instances, generally within a few days.
If you don't have an account manager, decide to delay activation after purchase, or want to evaluate the product on a subproduction instance without charge, follow these steps.
Procedure
Navigate to All > System Applications > All Available Applications > All.
Select Request plugin to open the Activate Plugin form on Now Support.
On the Activate Plugin form, provide the following information.
| Field | Description |
|---|---|
| What is your target instance | Select the instance that you want to activate the plugin on. |
| Which plugin would you like to activate | Select the name of the plugin to activate. Note: If the plugin isn't listed, or if you're activating on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box. Enter the plugin name in the field that appears. |
| Select Maintenance Date and Time | Select the date and time to activate the plugin. |
For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.
Select Submit.
After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.
What to do next
Plan your replication strategy. See Preparing for Instance Data Replication.
Parent Topic:Configuring Instance Data Replication
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