Skip to content
Resolving errors › Administer › Instance Data Replication › Manage instance data sources › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure error notifications in Instance Data Replication

Notify one or more users when errors occur in Instance Data Replication (IDR).

Before you begin

Role required: admin

Procedure

  1. Navigate to the producer or consumer replication set for which you want to configure notifications.

    OptionDescription
    Producer instanceNavigate to All > Instance Data Replication > Producer Replication Sets and select a replication set.
    Consumer instanceNavigate to All > Instance Data Replication > Consumer Replication Sets and select a replication set.

  2. Select the Notification Configuration related link.

  3. In the When to send tab, configure when the notification is sent.

Record is inserted or updated
  1. Select Inserted, Updated, or both Inserted and Updated.
  2. Configure the conditions under which this notification is sent using the condition builder. The default condition is [Status] [is] [Replication Error]
Event is fired
  1. Select the event type that sends the notification.
  2. Configure the conditions under which this notification is sent using the condition builder. The default condition is [Status] [is] [Replication Error]
TriggeredSelect this option to trigger the notification from a Workflow Studio flow.

  1. In the Who will receive tab, select the users, groups, or user groups who will receive the notification.

  2. In the What it will contain tab, select an email template to populate the Subject and Message HTML.

    The default template is Unsubscribe and Preferences. You can override the template and customize the text as needed.

  3. Verify that the notification contents are correct by selecting Preview Notification.

  4. Select Update.

Parent Topic:Resolving data replication errors in Instance Data Replication