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Outlook Actionable Messages › Survey administration › Use surveys › Surveys › Assessments and Surveys › Exploring Service Administration › Service Administration › Manage service capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Install Outlook Actionable Messages plugin

Install Outlook Actionable Messages(sn_ms_oam) plugin to configure actionable messages.

Before you begin

Role required: oam_admin

Procedure

  1. Navigate to System Application > All Available Applications > All.

  2. In the search field, enter Outlook Actionable messages.

    You can search for the application by its name or ID. If you cannot find an application, you may have to request it from ServiceNow store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.

  3. Click Install.

Parent Topic:Outlook Actionable Messages