Identify and resolve duplicate articles
Learn how to find and manage duplicate knowledge articles in the Knowledge Center.
Before you begin
Role required: admin
About this task
Duplicate articles can confuse readers and reduce search accuracy. Use this task to identify duplicates and take corrective actions to maintain content quality.
Note: The Potential Duplicate card on the dashboard displays a trend analysis of the number of duplicate topics for the current year. The card will not display detailed information if the scheduled job runs are fewer than four.
Procedure
Navigate to All > Knowledge > Knowledge center.
You can also access Knowledge center through Workspaces > Knowledge center
In the Insights section, under Potential Duplicates, select View all to view the duplicate articles list.
Select the duplicate articles that you want to unmark as duplicate.
Select Unmark as Duplicate to remove the duplicate tag if the article is valid.
Confirm your action if prompted.
Result
The duplicate articles are resolved, improving content accuracy and reducing redundancy.
Related topics