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Configuring entity view action mapper › Entity view action mapper › Manage instance data sources › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Define an EVAM view template

You can configure multiple view templates per data source based on conditions to customize how data displays for users. The view template maps fields from the view configuration to component.

Before you begin

Role required: admin or evam_admin

About this task

The view template is referenced from the Entity View Action Mapper (EVAM) view configuration record. For more information, see Define an EVAM configuration bundle.

Procedure

  1. Navigate to All > Entity View Action Mapper (EVAM) > View Definition > View Templates, and then select New.

  2. On the form, fill in the fields.

FieldDescription
NameName of the EVAM view template.
ApplicationApplication scope of the EVAM view template.
ActiveOption to activate the EVAM view template.
TemplateA JSON template that defines the view for a mapped data source.For example, the default search template contains the following: 
{
    "component": "sn-search-result-evam-card", 
    "staticValues":  {  
      },
    "mappings": {
        "title": "ai_search_teaser_title",
        "summary": "ai_search_teaser_text"
    },
    "actionMappings": {
        "clickAction": "navigation"
    }
}
Use `sn-search-result-evam-card` as the component for search result pages.
  1. Select Submit.