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Managing Entity View Action Mapper › Entity view action mapper › Manage instance data sources › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create an EVAM action definition

You can associate a declarative action with a view template. The Entity View Action Mapper (EVAM) also enables user interactions to trigger a server script or UXF client action.

Before you begin

Role required: admin or evam_admin

Procedure

  1. Navigate to All > Entity View Action Mapper > Action Definition, and then select New.

  2. On the form, fill in the fields.

FieldDescription
Action labelDisplay label of the EVAM action.
Action nameDatabase name for the EVAM action name.
Implemented as

Implementation of the EVAM action definition. Select one of the following:- Server Script

Executes a script on the server, for example, to assign a record to someone, or delete a record.

  • UXF Client Action

Takes action on the client side, such as opening a record or making a phone call.

Specify client action

You can choose a pre-defined action. For example, SC Content Items KB Article Navigation, to display KB articles.

Note: This field appears only if you select to implement the action as a UXF client action.

ApplicationApplication scope of the EVAM action.
ActiveOption to activate the EVAM action.
DescriptionDescription of the EVAM action.
  1. Select Submit.