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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Document Services

Document Services provides a broad range of services related to document management, creation, maintenance, and conversion, and integrating with third parties such as Microsoft SharePoint.

  • Document Management

    Manage large numbers of documents efficiently. Document Management provides storage space and a tracking system to easily upload, retrieve, and delete documents.

  • Document Viewer

    View documents directly in the ServiceNow AI Platform® rather than having to download them. Document Viewer supports viewing various file types in the platform. The maximum document file size is 50 MB. Enable  Document Viewer and the tables you want to use with it at the instance level.

  • Managed Documents

    Control electronic documents within your instance. Documents can move through the managed document cycle after the parameters have been set by the administrator and the Knowledge Document plugin installed.

  • Multi Provider Document Services Framework

    Integrate providers with your ServiceNow instance to store files, upload, add versions, and download information with document providers.

  • Upgrade to Australia

  • Developer training
  • Domain separation and Document Management

Document generation apps

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