Customize fields in the approval message for request

Customize the body message for a request and request item sent in Microsoft Outlook.

Before you begin

Role required: oam_admin

Procedure

1. Navigate to All > Actionable Messages > OAM Definition.

2. Choose one of the following:

   Option	Action
   Request	Click OAM Request Approval
   Request Item	Click OAM RITM Approval

3. In the OAM Container section, customize the following fields as required:

   1. Title: Title of the Outlook approval notification.
   2. Requester info: User who created the request.
   3. Request Details: This field can be customized. You can also add additional fields as per the requirement.
   4. Click Update.

   The approval message is displayed in Microsoft Outlook as shown below. Click View Details button to view the request in ServiceNow instance.

Parent Topic:Customize fields for the approval message