Make a Connect Support queue accessible to end users
To make a Connect Support queue accessible to end users, use the accepted URL format.
Before you begin
Create a queue. Create agents for the queue by assigning users to the assignment group associated with the queue.
Role required: admin
About this task
For example, you might create a module or add a link to a portal. The accepted URL format is https://<instancename>.service-now.com/$chat_support.do?queueID=<sys_id>.
Procedure
Navigate to All > Connect > Administration > Queues.
Right-click the name of the queue to which you want to link.
In the context menu, select Copy sys_id.
Follow browser instructions to copy the sys_id if browser security measures restrict this function.
Preview the support queue by navigating to
https://<instancename>.service-now.com/$chat_support.do?queueID=<sys_id>.Create a module or other link to the queue using the URL.
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