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Connect Support › Connect › ServiceNow AI Platform Additional Capabilities › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Add a user to a Connect Support conversation

You can add additional users to a Connect Support conversation.

Before you begin

An administrator must enable the glide.connect.support.add_members property before users can be added to conversations.

Role required: none

Procedure

  1. Open a group or record conversation in the Connect workspace.

  2. In the conversation tools to the right of the conversation pane, click the member list tab (

Image omitted: IconMemberList.png
Member list tab\).
  1. Do one of the following actions.
Add a member
  1. Click Add Member to Group.
  2. Use the search field to find and select a user.
Remove a member
  1. Point to a member name.
  2. Click the minus icon (-). The assigned support agent cannot be removed from a Connect Support conversation.
**Note:** Only the assigned support agent can create an incident from the Connect Support conversation.