Configuring Knowledge Center
Configure the knowledge content recommendation skill to enable agents to utilize the context menu to elaborate or shorten a knowledge article in the TinyMCE. With the new enhance content editor available with Knowledge Center, agents can create and update the knowledge article with custom instructions.
The first step in configuring the Knowledge Center involves enabling the following system properties:
- sn_km_center.glide.knowman.ece.enable
- sn_km_center.glide.knowman.enable
- sn_km_center.glide.knowman.redirect.enable
For more information, see Enable system properties for Knowledge Center
Configure how agents use Knowledge Center to generate, edit, and optimize knowledge articles. Refer the following:
- Configuring custom script based Article Optimization scans
- Activate Article Optimization skill
- Configuring Article Optimization skill and prompts
- Enable knowledge blocks in the Knowledge Center
Note: You can access knowledge articles created with TinyMCE by enabling KB generation skill, see Configuring the KB generation skill. To use articles created with custom instructions, please activate the knowledge content recommendation skill, see Configure skill for Now Assist context menu.
Related topics
Configure Now Assist Skills for potential gaps
Configure and activate the Now Assist Identify duplicate articles skill