IRE error messages

• Description:

Identification rule is missing for a class.

• Resolution:

Ensure that there is an identification rule for table [xyz], and that the rule is active.

• Description:

Missing minimum set of values for criterion attributes for an identification rule.

• Resolution:

In the payload, add minimum set of values for criterion attributes for CI Identifier for table [xyz]. Open the CI Class Manager, click Hierarchy and select the [xyz] class. Check the identification rule and the identifier entries for table [xyz].

• Description:

The class attribute was added to the CI identifier which is not supported.

• Resolution:

Remove the class attribute from CI Identifier for table [xyz].

• Description:

The payload has a lookup class name, but the corresponding lookup rule is missing.

• Resolution:

Add lookup identifier entry with [Search on table] as [abc] for CI Identifier for table [xyz].

For more information about this error message, see Identification error "Identity Rule for table [cmdb_ci_table_name] missing Lookup Rule for class [table_name]" [KB0786444].

• Description:

The payload has a related class name, but the corresponding related rule is missing.

• Resolution:

Add related entry with [Related table] as [abc] within CI Identifier for table [xyz].

• Description:

Cannot have Lookup Rule for a Dependent Identity Rule.

• Resolution:

Remove lookup identifier entry from dependent CI Identifier for table [xyz].

• Description:

The payload has a reference to an invalid sys_id.

• Resolution:

Remove the referenced sys_id, or provide a valid sys_id.

• Description:

In payload no data source exists.

• Resolution:

In the payload, provide a valid choice value from choice field [discovery_source] from table [cmdb_ci].

• Description:

The payload contains an invalid data source.

• Resolution:

In the payload, provide a valid choice value from choice field [discovery_source] from table [cmdb_ci].

• Description:

The payload is referencing a relationship that does not exist in the [cmdb_rel_type] table.

• Resolution:

Verify that the reference to the relationship is accurate. Or, if it is a new relationship, add it to the [cmdb_rel_type] table. Or, If out-of-box relationship for [xyz] has been removed or renamed, restore it.

• Description:

Payload references invalid parent indexes.

• Resolution:

Check payload indexes and ensure that they are all valid.

• Description:

Payload references invalid child indexes.

• Resolution:

Check payload indexes and ensure that they are all valid.

• Description:

There are duplicate records in the [rel_ci_type] table for the relationship.

• Resolution:

Remove the duplicate records.

• Description:

The payload contains two items whose criterion attributes have identical values.

• Resolution:

Remove one of the duplicate items.

• Description:

Failed to acquire the system mutex lock.

• Resolution:

Increase the mutex expiration time by adding the system property glide.identification_engine.mutex_expiration_time and setting to an integer value that is greater than the default value (15 min).

• Description:

Found duplicate records in the specified table.

• Resolution:

Fix the duplicate records found by the identification engine. Check de-duplication tasks for information about all duplicates.

• Description:

A required attribute is missing in the payload.

• Resolution:

In the payload, add input value for mandatory field [xyz] in table [abc].

• Description:

No relations defined for the dependent class that matches any of its metadata rules.

• Resolution:

In payload add appropriate relations for dependent class [xyz] that matches any containment/hosting rules: [abc].

• Description:

There are no containment or hosting rules defined for dependent class.

• Resolution:

Add containment or hosting rules for dependent class [xyz].

• Description:

Multiple dependent relation items exist.

• Resolution:

Remove one of the multiple dependent relation items [xyz] or [abc].

• Description:

Multiple paths leading to the same destination.

• Resolution:

Remove duplicate relationship/qualifier chains that might exists between xyz -> abc.

• Description:

Dependent payload item has errors, so abandoning processing.

• Resolution:

Resolve the error on the dependent payload item ‘abc'.

• Description:

Matched sys_id does not exist in the corresponding table.

• Resolution:

Check in table [abc] whether matched record is a valid record based on input payload.

• Description:

The Identification engine API was called recursively.

• Resolution:

Avoid calling the Identification engine API recursively.

• Description:

Error occurred during processing payload.

• Resolution:

Resolve all errors mentioned in the output payload from xyz.

• Description:

Payload item has errors.

• Resolution:

Resolve errors in payload item ‘xyz'.

• Description:

Error occurred during parsing JSON payload.

• Resolution:

Ensure that input JSON payload has correct JSON format.

• Description:

Found duplicate dependent CIs.

• Resolution:

Check de-duplication tasks for information about all duplicates, and then delete duplicate records.

• Description:

Found multiple relations between payload items.

• Resolution:

Check for duplicate relationship chains and qualifier chains that might exist.

• Description:

Found duplicate records in lookup table.

• Resolution:

Check de-duplication tasks for information about all duplicates, and then delete duplicate records.

• Description:

Qualification chain has a loop.

• Resolution:

Remove the loop from the qualification chain with relation ‘xyz'.

• Description:

Multiple qualification paths found.

• Resolution:

Remove multiple possible qualification paths between items ‘xyz’ and ‘abc'.

• Description:

CI reclassification not allowed.

• Resolution:

Check reclassification tasks for information about reclassification, and check if reclassification from class: [xyz] to [abc] is valid.

• Description:

Duplicate Related items present.

• Resolution:

Remove one of the duplicate related items present in the payload.

• Description:

Duplicate lookup items present.

• Resolution:

Remove one of the duplicate lookup items present in the payload.

• Description:

An IRE data source rule is configured to prevent data source [abc] from inserting CIs of the [xyz] class.

• Resolution:

Delete or update the appropriate IRE data source rule to let data source [abc] insert CIs of the [xyz] class.

Or, wait for another permitted data source to create the same CI.