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Configuration Management › Extend ServiceNow AI Platform capabilities
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Integrating third-party data into CMDB

Import and integrate third-party data into Configuration Management Database (CMDB) classes.

Available methods

Use the combination of the following data integration methods to integrate third-party data into CMDB.

Enhanced integration solutions

Simplify integration and resolve issues with the following enhanced integration solutions.

  • CMDB schema model

    A collection of class diagrams and class attributes for key CMDB classes.

  • CMDB tables descriptions

    Descriptions of key CMDB tables in the base system.

  • CMDB CI Class Models

    A ServiceNow Store app that adds class models that extend the base CMDB class hierarchy. The hierarchy includes class descriptions, identification rules, identifier entries, and dependent relationships, if applicable. You can then use the added classes as any other CMDB base class.

  • Populating the CMDB

    Options for populating the CMDB.

  • Discovery patterns

    A ServiceNow Store app that provides a library of discovery patterns for discovering specific devices and applications in the industry.

  • CMDB Identification and Reconciliation (IRE)

    A centralized framework for identifying and reconciling data from different data sources that helps maintain the integrity of the CMDB when multiple data sources are used to create and update configuration item (CI) records.