Key CMDB success advisor concepts

Familiarize yourself with the key terms and concepts to work with CMDB success advisor.

• Configuration Management Database (CMDB)

  The central database that stores information about IT assets (CIs) and their relationships.

• Configuration item (CI)

  Any IT component tracked in the CMDB, including hardware, software, applications, or network devices.

• Scope

  The set of principal classes in Data Foundations or model categories in HAM that CMDB success advisor monitors for your organization.

• Principal class

  A CI class, such as Server [cmdb_ci_server], designated as important for your organization within Data Foundations. When a class is principal, a filter is automatically applied to the CI fields in incidents, changes, and problems.

• Model category

  A hardware classification used as the scope unit for HAM such as Computers, Servers, Printers.

• Service Graph Connectors

  A pre-built integration that imports data from an external system into the CMDB.

• Discovery pattern

  An automated ServiceNow Discovery rule that scans the network to find and populate CI attributes.

• Key Performance Indicator (KPI)

  A measurable metric showing CMDB health in a specific area including completeness, correctness, and compliance.

• Remediation actions

  Context-aware suggestions shown on the KPI details page for addressing a specific data quality issue. Actions appear only when actionable insights are available for the selected chart segment.

• Data quality issue

  A detected problem in CMDB data, such as a CI missing a serial number, a stale record, or a duplicate.

• CMDB Data Manager

  A ServiceNow feature that defines which integration source has authority (ownership) over each CI attribute.

Parent Topic:CMDB success advisor reference