Key survey terms
These survey terms are used throughout the documentation to describe survey management functions and capabilities.
| Term | Description |
|---|---|
| Survey definition | Root record on which a survey is built. A survey definition contains information such as the survey name, state, and distribution schedule. Each survey definition has its own categories and questions.Survey definitions are comparable to legacy survey masters. |
| Public survey | Any user can take a public survey, even users who have not logged in to the ServiceNow system. For a completed survey, the Assigned to field value is Guest. |
| Survey category | Represents a theme for survey questions. Categories contain one or more questions. The system creates one category per survey by default. Additional categories are optional. |
| Survey question | A question that appears on a survey questionnaire for the associated survey definition. Survey questions are comparable to legacy survey questions. |
| Survey user | User who is authorized to receive invitations for a restricted survey. |
| Survey instance | Represents one survey questionnaire assigned to one user. Survey instances are comparable to legacy survey instances. |
| Trigger condition | Defines a rule that enables the system to send a survey when an action occurs on a table, such as when an incident closes. Trigger conditions are comparable to legacy survey conditions. |
| Scorecard | Visual representation of survey responses. Scorecards display a variety of data summaries for one survey definition. |
Parent Topic:Surveys reference