Survey designer

Users with the survey_admin role can use the survey designer. The survey designer lets you create survey categories and questions, configure the details, and publish the survey to specific users or groups.

You can assign a survey to individual users or groups who receive all the questions from all the categories. You can also customize each question and make it dependent on the response to another question. The following describes the procedures you follow to create and publish a survey.

• Create survey categories.
• Create questions within each category.
• Configure survey details, such as introductory and closing remarks and time limit.
• Select recipients for the survey.
• Publish the survey to the selected users or groups.

Note: The survey designer replaces the survey creator in the Legacy Surveys application. If you are using Internet Explorer version 8 or earlier, the system redirects you to the survey creator.

• Survey designer elements
  The survey designer is accessible from Survey > Survey Designer.
• Configure a survey in the survey designer
  Configuration settings apply to the entire survey.
• Survey categories
  Survey categories provide a way to group questions of a similar theme for a given survey.
• Create a question in the survey designer
  You can create multiple questions for each category in the survey designer, but each question can only be associated with one category.
• Survey question data types
  You must choose a data type for each survey question. The data type determines the format of the question and the kind of data that is collected on survey questionnaires.
• Create custom metric type
  Create your own custom metric type if you don’t find the metric type that you want in Survey Designer while designing surveys.
• Edit a survey in the survey designer
  You can modify surveys using the survey designer.
• Configure category weights for a survey
  You can assign a weight to each category in a survey. The system calculates results from the weight that you configure.

Parent Topic:Survey administration

Related topics

View survey reports

View a survey instance

Survey users and groups

Copy a survey

Publish a survey

Customize the appearance of a survey

Survey definitions

Create a survey designer template question

Survey questions

Survey trigger conditions

Survey distribution

Outlook Actionable Messages

Sentiment analysis for surveys

Surveys in Service Portal and the Now Mobile app

Surveys in ITSM Virtual Agent

Legacy survey migration

Create a survey designer template question

Select recipients for a survey in the Survey Designer

Publish a survey in the Survey Designer