Gating approvals
A gating approval acts as a gate through which a request must pass before it can start.
Until all gating approvals are met, no notifications go out, no tasks get sent to technicians, and nobody starts working on the request in question.
Generate gating approvals with:
| Title | Description |
|---|---|
| Approval rules | Can apply to the service catalog as well as any other task table. |
| Item-based approvals | Flag specific catalog items as requiring specific approvals. Any requests for these items automatically require these approvals. |
- Set up a gating approval via an approval rule
You can set up a gating approval via an approval rule. - Set up a gating approval based on the item being ordered
In addition to adding approvals via approval rules, you can also add approvals based on what kind of item is being ordered.
Parent Topic:Approval rules
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