Activate response templates
You can activate response templates (formerly known as templated snippets) [com.sn_templated_snip] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
Before you begin
Role required: admin
Note: If you are using Agent Chat, the Agent Chat (com.glide.interaction.awa) plugin automatically activates response templates.
About this task
Response templates activate these related plugins if they are not already active.
| Plugin | Description |
|---|---|
| Scoped Application Restricted Caller Access\[com.glide.scope.access.restricted\_caller\] | Allows scoped applications to restrict access to public tables and script includes. |
Procedure
Navigate to All > System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.
You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.
Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:
Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.
Components installed with response templates
Several types of components are installed with activation of the Templated Responses (com.sn_templated_snip) plugin, including tables and user roles.
Parent Topic:Response templates
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