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Planned Maintenance › Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Maintenance plan examples

You can define maintenance plans using model-based, meter-based, or duration-based selection criteria.

  • To schedule a reboot for certain computer models after a specified number of keystrokes, define a model-based plan with a meter-based maintenance schedule.
  • To schedule a printer ink cartridge replacement after printing a specified number of pages, define a general plan with a meter-based maintenance schedule.
  • To schedule an antivirus scan on particular computers after a specified number of days, define a model-based plan with a duration-based maintenance schedule.

Parent Topic:Planned Maintenance

Define a maintenance schedule for a computer reboot

To schedule a reboot for certain computer models after a specified number of keystrokes, define a model-based plan with a meter-based maintenance schedule. In the example, a field called keystrokes is added to the Computer [cmdb_ci_computer] table.

Procedure

  1. Navigate to All > Planned Maintenance > Maintenance Plans.

  2. Click New and create a maintenance plan called Reboot Apple Computers with the following definitions and then click Submit.

    • Type: Model-based
    • Model: Click the lock icon and select Apple iMac 27 and Apple MacBook Pro 17.
    • Navigate to Planned Maintenance > Maintenance Plans and then click the number of the maintenance plan you just created.

  3. In the Maintenance Schedules related list, click New, enter the following settings, and then click Submit.

    • Name: Reboot Apple Computers
    • Short description: Scheduled reboot for Apple computers
    • Repetition: Meter
    • Every: 500000
    • Field: keystrokes

Result

The Reboot Apple Computer maintenance plan schedules all Apple iMac 27 and Apple MacBook Pro 17 computers to reboot after 500,000 keystrokes.

Define a maintenance schedule for an ink cartridge replacement

To schedule a printer ink cartridge replacement after printing a specified number of pages, define a general plan with a meter-based maintenance schedule. In the example, a table called Printer is added with string fields for printer, model, pages, and the like.

Procedure

  1. Navigate to All > Planned Maintenance > Maintenance Plans.

  2. Click New and create a maintenance plan called Epson Laser Cartridge Replacement with the following definitions and then click Submit.

    • Type: General
    • Table: Printer
    • Filter condition: Model is Epson
    • Navigate to Planned Maintenance > Maintenance Plans and then click the number of the maintenance plan you just created..

  3. In the Maintenance Schedules related list, click New, enter the following settings, and then click Submit.

    • Name: Epson Laser Cartridge Replacement
    • Short description: Scheduled cartridge replacement for Epson laser printers
    • Repetition: Meter
    • Every: 7500
    • Field: Pages

Result

The Epson Laser Cartridge Replacement maintenance plan schedules all Epson laser printers to replace ink cartridges after printing 7,500 pages.

Define a maintenance schedule to run antivirus software

To schedule an antivirus scan on certain computers after a specified number of days, define a model-based plan with a duration-based maintenance schedule. In the example, a field called trigger type is added to the Computer [cmdb_ci_computer] table.

Procedure

  1. Navigate to All > Planned Maintenance > Maintenance Plans.

  2. Click New and create a maintenance plan called Update Antivirus with the following definitions:

    • Type: Model-based
    • Model: Click the lock icon and select Apple iMac 27 and Apple MacBook Pro 17.
    • Click Submit.

  3. Navigate to Planned Maintenance > Maintenance Plans and then click the number of the maintenance plan you just created.

  4. In the Maintenance Schedules related list, click New, enter the following settings, and then click Submit.

    • Name: Antivirus Update
    • Short description: Scheduled antivirus update for Apple computers
    • Repetition: Duration
    • Trigger Type: Interval
    • Days: 30

Result

The Update Antivirus maintenance plan schedules all Apple iMac 27 and Apple MacBook Pro 17 computers to run the antivirus software every 30 days.