Request Management Platform Analytics Solutions › Request Management in a Service Management application › Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Open Request Reports dashboard

To view the current state of open requests, see the Open Request Reports.

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Animated tour of Open Request Reports

Data visualizations

Title	Type	Description
Open requests - List	List Image omitted: score-list-tile.svg list report icon	List of all requests that have not been closed
Open requests - Pivot table	Pivot Image omitted: pivot.svg pivot table report icon	Table letting you explore the number of open requests by any combination of state, assignment group, and priority, for any age bucket or for all ages.
Open requests - Heatmap	Heatmap Image omitted: heatmap.png Heatmap icon	Heatmap letting you explore the number of open requests by any combination of state, assignment group, and priority, for any age bucket or for all ages.