Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Service Exchange

ServiceNow® Service Exchange connects multiple ServiceNow instances to provide seamless support and service experiences across the ecosystem, from enterprise customers to suppliers and system integrators. Service Exchange provides a frictionless experience that makes it easy to collaborate and process requests while giving users the convenience of working in their own ServiceNow instance.

Get started

ExploreLearn about the benefits of Service Exchange and how it is used.Configure for providersLearn how to install and configure Service Exchange for providers.Configure for consumersLearn how to install and configure Service Exchange for consumers.IntegrateExtend Service Exchange capabilities by integrating with other applications.Create remote record producersOffer catalog items to a consumer using remote catalog.Configure outbound FDS for providersConfigure outbound foundation data sync \(FDS\) settings for provider instances.Configure outbound FDS for consumersConfigure outbound foundation data sync settings \(FDS\) for consumer instances.Create remote task definitionsCreate remote task definitions to define the task types that can be shared across connected instances.Service Exchange data modelExplore the tables and access control rights used in the Service Exchange data model.ReferenceGet additional details about Service Exchange, including data model, error log, and cloning instances.

Additional resources

Learn more about what's new and changed, see the Service Exchange (formerly Service Bridge) release notes.
Review the multiple TM Forum (TMF) Open APIs supported for the product, see TMF APIs for TMT.
Access real-time courses, self-paced training, and career resources at ServiceNow University.
Get step-by-step guidance to help with your ServiceNow® implementations, upgrades, and more, see Best Practices.
Connect with other Service Exchange users at Now Community.
Find useful resources related to your role and explore general guidelines at the ServiceNow Impact.
View KB articles at Service Exchange Knowledge Base.
Access Service Exchange product page from Service Exchange product.